General Questions
When will a specific plant be in stock?
Plant demand and availability are constantly changing - we do our best to keep your favorite plants in stock, however, we are unable to know when exactly plants will be restocked.
Stay updated by following us on Social Media @plantdaddiesofatl for restocks and updates on your favorite plants!
I see a photo of the plant on the website, will that be the exact plant I receive?
Most likely not. We try to photograph a good respresentation of the style, size and overall look of the plant category. Should there be specific variants (such as our Imperfect Plants) they will be marked as such.
Each plant is unique in it's own way, so we cannot guarantee the exact number of leaf or stem counts.
I bought a plant but would like to return it.
We unfortunately do not offer returns on live plants.
What is your return policy on merchandise?
We will gladly offer refunds for damaged or defective merchandise items. We do not offer returns on live plants. Please contact us within 14 days of delivery to initiate this refund.
Some items may require returns. You must ship items back within 30 days of delivery; buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
You may request a cancellation within 24 hours of purchase.
Shipping
When do orders ship?
We ship all orders Monday - Wednesday. If you order is received after Wednesday, your order will ship out the following Monday.
The reason we ship on these days is to prevent orders from sitting in a warehouse over the weekend and creating more stress on the plants.
• If you ordered anything non-perishable related, we ship orders Monday-Friday. We occasionally ship plants on Thursdays if you are within a few States around GA.
What do I do if a plant is looking sad upon arrival?
Please send us pictures and videos as soon as it arrives and we will assess any damage within 12 hours of delivery.
We are not liable if there was damage due to shipping or shipping delays. We have spent a lot of time perfecting our shipping methods to try and limit any shipping damages. There is always a risk when shipping a live plant. If express shipping is not selected or insurance is not purchased, we will not offer a refund or replacement. No exceptions. We can help give advice on how to help your plant feel happy!
What should I do with my new plant baby upon it arriving home?
We do not recommend re-potting your plant until after the acclimation process. Plants will need time to acclimate to your space once they have arrived. Place them in a bright, indirect space for 2-4 days as they need time to adjust from being in a dark place during shipping. Follow the care guide that comes with your plant for care instructions; in 2-4 weeks your plants will acclimate to your new space.
Do I need Shipping Insurance?
Even though we are located in the South, it can still dip into those colder temperatures. We highly recommend purchasing Shipping insurance during the cold winter months and the extreme temperature months.
Please remember that we are not liable for shipping or damage caused by shipping plants, this includes extreme weather (heat and cold).
What is your shipping policy?
All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at admin@plantdaddiesatl.com with your name and order number, and we will look into it for you.
Natural Pest Control
Plant Daddies utilizes a chemical free pest solution in order to protect our plants future homes and pets.
We allow lady bugs to roam free in our greenhouse and on our plants.
You may receive a lady bug or two in your plants; they are non-invasive, healthy insects that will not harm your plants.
HOW WILL THE PLANT BABY I'M ADOPTING BE SHIPPED?
We ship each product we sell with the upmost care to ensure your plant baby and vessel arrive home in the best condition.
How are the hypertufa pots made?
We use a mixture of concrete, peat moss, vermiculite, water, and love to create the perfect vessel for your plant baby.
Each hypertufa vessel is made to order. Please allow 48 hours for production and shipping.
How long is the processing time for orders?
We try to get your items shipped out as soon as possible during normal business hours Monday - Friday. We occasionally ship on the weekends but it is not a guarantee.
Which plants can and cannot be shipped?
Any size plant between 2” - 10” pot size can be shipped. Any plant that cannot be shipped will be listed on the product page. Should a plant not be available to ship, we will reach out to you.
Where are you located?
Our physical store is at the Cotton Mill Exchange in Canton, GA!
225 Reformation Pkwy, Suite 100
Canton, GA 30114
Item availability online
Since we do sell items in our physical location and our website, the most accurate time to check availability will be after 7pm EST. We cannot guarantee items bought on the website will be available, however, we will do our best to fulfull all online orders :)
All of our inventory is spread through our physical location and our warehouse, we do not have specific items on the website set aside solely for the website. Please reach out to us with any questions you may have and if a certain item is in stock!