What is your return policy?
We will gladly offer refunds for damaged or defective items. Please contact us within 14 days of delivery to initiate this refund.
Some items may require returns. You must ship items back within 30 days of delivery; buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
You may request a cancellation within 24 hours of purchase.
What is your shipping policy?
All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
HOW WILL THE PLANT BABY I'M ADOPTING BE SHIPPED?
We ship each product we sell with the upmost care to ensure your plant baby and vessel arrive home in the best condition.
WILL THE PLANT BABY AND VESSEL I RECEIVE BE THE ONE FROM THE PHOTOS?
Exact product will vary from the photo shown on the product page.
How are the hypertufa pots made?
We use a mixture of concrete, peat moss, vermiculite, water, and love to create the perfect vessel for your plant baby.
Each hypertufa vessel is made to order. Please allow 48 hours for production and shipping.
How long is the processing time for orders?
We try to get your items shipped out as soon as possible during normal business hours Monday - Friday. We occasionally ship on the weekends but it is not a guarantee.
Which plants can and cannot be shipped?
Any size plant between 2” - 6” pot size can be shipped. Any plant over 6” cannot be shipped. If an item in your bag is over 6”, the item will be refunded.
Where are you located?
Our physical store is at the Cotton Mill Exchange in Canton, GA!
225 Reformation Pkwy, Suite 100
Canton, GA 30114
Item availability online
Since we do sell items in our physical location and our website, the most accurate time to check availability will be after 7pm EST. We cannot guarantee items bought on the website will be available, however, we will do our best to fulfull all online orders :)
All of our inventory is spread through our physical location and our warehouse, we do not have specific items on the website set aside solely for the website. Please reach out to us with any questions you may have and if a certain item is in stock!